Corporate Profile
Axiom Direct Distribution
The Axiom Direct Distribution team accommodates the independent mobile retailers (IR Channel) that sell genuine warranty mobile handsets. Axiom Direct Distribution provides valuable services to retailers and consumers, such as Direct Delivery, Service and Warranty, Trade and Consumer Promotions, Price Protection, and New Products.
Direct Delivery entails daily visits to IR outlets by Axiom salesmen.
Service and Warranty provides a genuine warranty, as well as pick-up and delivery from the outlets for service.
Trade and Consumer Promotions outline exclusive promotional campaigns available throughout the year, benefiting both trade and consumers.
Price Protection gives consumers and retailers the security of price protection for up to three days for any drop in the trade price resulting from market dynamics.
New Products supports the new product launches with fair allocation to trade businesses when the availability in the market is scarce and consumer demand is high.
Sustainability ensures the trade conducts sustainable yet growing business by selling warranty stocks.
Retail
As the biggest telecom retailer, Axiom Retail is always first to market with the newest product launches and provides customers with numerous convenient locations to fill their mobile needs. Axiom Retail offers unparalleled service, acting as a key point of contact for the customer, as well as giving them live experience of products in-store. The creative in-store environment allows customers to experience live demonstrations of mobiles. The specialized solution zones are equipped with experienced staff to demonstrate the latest solutions to customers, including software and applications such as GPS, email, and music.
Service
The Axiom Service Department is the authorized after-sales service provider for multiple brands, all backed with excellent service quality and speedy turnaround time. In addition, the department acts as a data and product support specialist working to honor the warranty commitments given by Axiom sales channels.
The service department is dedicated to providing fast and reliable care services with customer satisfaction front of mind and with dedicated measurement and improvement systems in place. State-of-the-art care centers are manned by professionally trained-support staff, ESD facilities, latest technology and test equipments, queue management systems supported by sophisticated service management system with web tracking facilities and ISO 9001 certified QMS system.
Value-added services include pick-up and delivery service, standby phones for customers whose phones are being repaired, data support specialists, customer convenient service network with drop off points, service points and service hubs, and SMS based status updates.
Axiom SP
Axiom SP is one of the premium service providers and key strategic partners of satellite communications provider Thuraya. Thuraya satellite services provide voice, fax, and data connections anywhere in the satellite footprint, ensuring that customers stay connected at all times, regardless of the accessibility to land network or GSM. Products available include Thuraya phones, sim cards, airtime, and accessories to a wide range of customers including corporate, NGO‘s, Government, military, and individual customers across the Thuraya network.
Axiom SP provides customers with exceedingly cost-effective rural satellite telephony that is reliable and can produce seamless coverage – even in the toughest conditions – across 115 countries of the world, including the Middle East, Africa, Europe, Far East, and Australia.
Wholesale
Axiom’s Wholesale department fulfills the entire region’s wholesale requirements, ensuring that all of its clients have access to the latest products from key brands. Axiom’s first-to-market product approach aids in providing key regional retailers with the products they need to keep up with the latest in mobile phones and software solutions.