Terms & Conditions: no catches, just keeping it real

Conditions of Use

Welcome to the axiom telecom online (axiom site). By accessing or using the axiom site, however, accessed, you agree to be bound by these terms of use which comprise the legal terms and conditions, the E-commerce terms and conditions including Return (Refund)/ Exchange Policy, the Cancellation Policy and the Privacy Policy (Terms of Use). These Terms of Use affect your legal rights and obligations. 

axiom telecom (Axiom) reserves the right to make changes to the axiom site and its Terms of Use at any time. Each time you use the axiom site you should visit and review the then current Terms of Use that apply to your transactions and use of this site. If you no longer accept these Terms of Use, or any future modification to these Terms of Use, you must cease using axiom site. Continued use of the site indicates your continued acceptance of these Terms of Use. If, for any reason, we believe that you have not complied with these Terms of Use, we may, at our sole discretion, cancel your access to the registration areas of the axiom site immediately and without prior notice.

Tampering with the axiom site, misrepresenting the identity of a user, using buying agents and conducting fraudulent activities on the axiom site are expressly prohibited.

Disclaimers and Limitation of Liability

By using the axiom site, you expressly agree that use of the axiom site is at your sole risk. Neither the axiom site nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, Associates) warrant that use of the axiom site will be uninterrupted or error-free. Neither the axiom site nor its Associates warrant the accuracy, integrity or completeness of the content provided on the axiom site or the products or services offered for sale on the axiom site. No oral advice or written information given by the axiom site or its Associates shall create a warranty.

Under no circumstances shall the axiom site or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the axiom site, including but not limited to reliance by you on any information obtained from the axiom site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract or any other claim, even if an authorized representative of the axiom site has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the axiom site.

E-commerce Terms and Conditions

Product Display/Colors

The axiom site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and the axiom site reserves the right to revoke any stated offer and to correct any errors, descriptions, specifications, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the axiom site will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy

Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change but will not be changed on any order that Axiom has accepted.

Prices for Products exclude delivery costs, which if applicable will be added to the Customer Invoice in accordance with our current pricing structure (available on request).

It is agreed that the Prices are inclusive of Value Added Tax (VAT). Where VAT is payable by Axiom the agreed consideration for the supply shall include the amount of VAT payable applicable at the prevailing rate at the time the supply is made as a result of applicable legislation in the United Arab Emirates and the Kingdom of Saudi Arabia.

Payment Methods:

You may pay for your orders with the following methods:

1. Credit/Debit card Online – Generally, credit and debit cards are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods which actually have shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. When paying for a pre-order with a debit card you will be charged at the time you place your pre-order. Please contact your credit card issuer for more information. If an order is placed by credit card and the order is cancelled for permitted reasons, the money will be automatically credited back to your bank. This usually takes 10-20 days after Axiom has initiated the refund, depending on your bank.
2. Bank Transfer- If you have made a bank transfer and the order has been cancelled due to permitted reasons, we will offer an online voucher with the same value which can be redeemed online. No cash refund will be provided.
3. Cash on Delivery- If you have made cash payment and the order has been cancelled due to permitted reasons, we will offer an online voucher with the same value which can be redeemed online. No cash refund will be provided.
4. Credit card on Delivery- If you have made a credit card payment and the order has been cancelled due to permitted reasons, we will offer an online voucher with the same value which can be redeemed online. No cash refund will be provided.

Refunds are subject to timelines from customer’s bank, and Axiom will not be responsible for any delays once the refund has been issued to the bank from Axiom. 

Note: For all refunds only the value of the item will be refunded and not the shipping charges.

 Using Promotional Codes

Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. Digital coupons and vouchers can be used only on the axiom site.

Store Credit

Store Credit is added to the account for any refunds, this will be valid for 6 months and can be used for any purchase online. If you do not wish for the credit to be added to your account, kindly let us know during the refund process.

Store credit is issued for instances where the product is defective or for an exchange.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The axiom site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Limitations/Limited Quantities

Axiom may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. The axiom site also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same axiom site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. The axiom site reserves the right to limit or prohibit sales to dealers.

Shipping Methods and Fee:

Shipping costs are based on a combination of the following:
Weight and dimensions of your package;
Method of shipment (ground,air,sea,railetc.);
Location you are shipping from (city, state, country);
Location you are shipping to (the destination country).

We also offer free shipping within the UAE, for orders of AED 500 and above. Shipping costs to other countries will be calculated on your shopping cart during checkout.

Costs can be considerably higher for international destinations, and generally not include additional charges such as duties, taxes, and customs clearance fees. For example, international rates may include pickup and door-to-door delivery. Extended Area Surcharges may apply depending on the international location and is not included in the shipping fees. This should be paid by the customer receiving the goods.

Shipping Mode:

We have our own courier for deliveries to Dubai and Sharjah, but use Aramex for deliveries to all other Emirates and for international orders.

Delivery Time Frame:

Within the UAE: 24-48 hours 
Within Dubai & Sharjah: 24 hours
All other Emirates: 48 hours
Within the GCC: 3-7 days
All other international destinations: up to 10 days.

Cancellation Policy

In case we receive a cancellation notice and the order has not been shipped, we shall cancel the order and refund the entire amount. The refund process would take 10 to 30 days and would be reimbursed to your credit card. We will not be able to cancel orders that have already been shipped. The customer agrees not to dispute the decision made by Axiom and accepts the cancellation policies. For bank transfer order, if payment is not received in 3 days the order will be cancelled automatically.

Termination of Use

Axiom may, in its sole discretion, terminate your account or your use of the axiom site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. The axiom site reserves the right to change, suspend or discontinue all or any aspects of the axiom site at any time without prior notice.

Customer Rights

The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MoE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection vision has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.

Disputes and Applicable Law

These Terms and Conditions shall be interpreted and governed by the laws of the United Arab Emirates. Each party agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue. Axiom may select to pursue any dispute in any court as it determines in its sole discretion.

Return and Exchange Policy

1. RETURN ( REFUND) /EXCHANGE POLICY:

1. If a product is found to be defective or not found to be working as per the required specifications, the customer shall take the product to the nearest Axiom shop within 7 days of purchase along with the original invoice in order to return or exchange.
2. Refunds for the return will be credited to your axiom account as Store Credit, this can be used to purchase any products on our website. Validity will be 6 Months. In any case where you wish to receive a credit card refund you can contact our call center.
3.  Products can be returned only in the country in which they were originally purchased. If the conditions are satisfied, customer would be paid back the product price mentioned in the invoice.
4. The product must be in its original packaging condition (including instruction manual and all accessories), which means it is unworn, unopened from shrink wrap or seal opened, unused and in its original condition. If the conditions are satisfied, customer would be credited Store credit or refunded the product price mentioned on his invoice or an exchange of a product up to the value mentioned on the invoice.

1. The customer has no right to exchange or return (refund) in the following cases:

• A- The product is free from any defects which might harm customer health and safety.

• B- The customer is unhappy with the product for any reason.

• C- The customer found the same product or services cheaper elsewhere.

• D- The customer bought the product for someone else who does not want it for any reason.

• E- The customer bought the product, and after sometime they received a gift from anyone with the same product.

• F- Custom-configured and personalized products cannot be returned, refunded or exchanged.

VALUE ADDED SERVICES:

Pick up, Repair & Delivery T&Cs

- It’s a value added service applicable within the warranty period for the products purchased from Axiom showrooms.
- The set condition will be verified upon receiving the product at the service center, and the Service Center findings will be considered as final.
- Pick up, repair & delivery products are not entitled for the Express Repair program.
- Customers are not eligible for standby product when availing from Pick up & Delivery.

- Same-day pick up, repair & delivery service is not applicable.

- Customer shall make back-up copies of all important content and data, because content and data may be lost during repair or replacement of the product.

- Axiom shall not under any circumstances be liable ,either expressly or implied, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of , content or data during repair or replacement of the product.

- Customers shall pay the repair cost in the nearest axiom retail store or axiom service center.

Price Protection T&Cs

Customers should visit the retail store within 15 days of receiving the SMS.
- Customers should provide the original invoice.
- Customers should visit to the same retail store where they purchased the phone.
- The price drop should be equal to or more than AED 50.
- Products purchased with an offer are not included in the Price Protection Guarantee.

               
60 Seconds Data Transfer T&Cs

Axiom will transfer your contacts from your old phone to your new phone in 60 seconds and this service can also be used when possible to transfer user data.

• Data transfer is a value added service applicable within the warranty period for the products purchased from axiom show rooms.
• The length of the transfer may vary depending on the amount of data on your old phone depending on which operating systems are installed on the old phone and new phone.
• The data transfer is compatible with most popular mobile brands; however, there might be some exceptions.
• Data Transfer depends on software availability of both old and new handset.
• The customers shall provide the proof of purchase “Invoice” upon asking for this service during the warranty period specified in the invoice provided that warranty should be valid, not expired or cancelled due to infractions of warranty terms.
• Axiom guarantee that the data transfer process is a defect-free process; however axiom holds no liability in case of losing data due to technical issues related to the condition of the old handset.

  
2 Hour Delivery T&Cs

UAE
2 Hour Delivery is currently only available in Dubai, Sharjah and Abu Dhabi
The following areas are covered:

DUBAI:

Abu Hail, Airport Terminal 1,2,3. Al-Aweer RTA Depo, Al Badaa, Al Baraha,  Al Barsha, Al Buteen, Al Furjan, Al Gandhi Complex, Al Garhoud, Al Ghubaiba, Al Hamriya, Al Hudaiba, Al Jaddaf, Al Jafiliya, Al Khabisi, Al Kaheel, Al Khail Gate, Al Karama, Al Khawaneej, Al Kifaf, Al Maha Resort, Al Manara, Al Marabea Street, Al Mulla Plaza,

Al Meydan City, Al Mizhar, Al Muraqqabat, Al Murar, Al Muteena, Al Nahda, Al Nasr, Al Quoz, Al Qouz Industrial Area, Al Qouz Mall, Al Qusais, Al Raffa, Al Ras, Al Rashidiya, Al Rigga, Al Safa, Al Satwa, Al Souk, Al Sufouh, Al Twar, Al Warqaa, Al Awir, AlSafa, Al Wahida,
Al Warsan, Al-Wasl Road, Arabian Ranches, Ayal Naser, Baghdad Street, Baniyas Road, Barsha South - Police Stn, Bank Street Burdubai, Bur Dubai, Bukadra, Burj Al-Arab, Business Bay, City of Arabia, Coral Botique Villas

DAFZA, Discovery Gardens, Downtown Jebel Ali, Dubai American Academy, Dubai Autodrome & Business Park, Dubai BioTechnology And Research Park, Dubai Healthcare City, Dubai College, Dubai Festival City, Dubai Golf Club – Deira, Dubai Industrial City, Dubai International Academic City, Dubai International Financial Center, Dubai Internet City, Dubai Investment Park 1, Dubai Investment Park 2, Dubai Land, Dubai Mall, Dubai Maritime City, Dubai Media City, Dubai Multi Commodities Center Authority, Dubai Outlet Mall, Dubai Outsource Zone, Dubai Pearl, Dubai Petroleum, Dubai Police HQ Dubai Silicon Oasis, Dubai Sports City

Dubai Taxi HQ, Dubai Waterfront, Dubai World Central - Al Maktoom Airport, Dubai World Trade Center, Ducab, Ducamz, Dugas, Emaar Business Park, Emaar Square, Emirates Golf Club, Emirates Hills, 
Etisalat Academy, Gardens, Garhoud Residence Area, Global Village, Golf Gardens, Green Community, Greens, Greens community, Hor Al Anz, Humanitarian City,  International City, International City Phase 3, International Cricket Stadium, International Media Production Zone, Jebel Ali DEWA, Jebel Ali Free Zone Authority, Jebel Ali Industrial Areas, Jebel Ali Police Station, Jebel Ali Race Course, Jebel Ali Shooting Club, Jebel Ali Village, Jumeirah 1-2,Jumeirah Beach Residence, Jumeirah Beach Road, Jumeirah Golf Estate, Jumeirah Islands, Jumeirah Lake Towers, Jumeirah Park, Jumeirah Village Circle, Jumeirah Village South, Jumeirah Village Triangle, 
Karama Center, Karama Post Office, Khalid Bin Waleed, Knowledge Village, Lagoons, Lamcy Plaza, Latifa Hospital, Lulu Village, Layan Community, Logistic City,
Maktoum Road, Mamzar, Mankhool - Bur Dubai, Marina, Marsa Al Khor Business Park, Mazaya Center- Al Safa
Mirdiff, Meadows, Mina Al Arab, Mizhar, Muhaisanah, Murshid Bazar – Deira, Mushrif Heights, Mushrif Park,  Nadd Al Hamar, Nadd Shamma - Rashidiya, Nad Al Sheba, Nakheel.
Naif, Naser Square.

Old & New Consulate Areas, Old Town, Oud Al Muteena, Oud Metha, Palm Deira, Palm Jabel Ali, Palm Jumeirah Police Academy, Police Colony, Port Rashid, Port Saeed, Qusais Industrial Area, Ras Al Khor, Remraam
Rolla Steet, Sabka Bus Station, Safa Park, Salahuddin Road – Deira, Samari Village
Sidar Hospital, Skycourts, Sonapur, Souq Madinat Al-Jumeirah, Springs, Studio City, Techno Park, Tecom, Textile City, Textile Market, The Club House, The Lakes, The Views, The Villa, Wadi Al Mardi, The World, The World Islands, Tijara Town, Time Square
Umm Hurair 1 - Bur Dubai, Umm Hurair 2 - Bur Dubai, Umm Ramool, Umm Sheif, Umm Suqeim, Uptown Mirdif, Uptown Motor City, 
Wafi City, Zabeel, Zulekha Hospital - Al Quasis.

SHARJAH:

Abu Shaghara, Abu Tina, Al Aber, Al Azrra, Al Darrare, Al Fallaj, Al Fayha, Al Fisht, Al Ghafiya, Al Gharb, Al Ghubaiba, Al Ghuwair,
Al Goaz, Al Hazana, Al Heera Suburb, Al Jazzet, Al Khaildia Suburb, Al Khan, Al Khouzamiya, Al Layyah Suburb, Al Majaz, 
Al Mamzar, Al Mirgab, Al Muntazah, Al Musalla, Al Nabba, Al Nahda, Al Nasserya, Al Nekhailat, Al Nud, Al Qadsiya, Al Qasimia, Al Quilaiaah, Al Ramla, Al Ramaqiya,

Al Ramtha, Al Rifaa, Al Riqa Suburb, Al Seef - Ladis club, Al Shahab, Al Sharq, Al Soor, Al Subaikha, Al Swehat, Al Talae, Al Yarmook, Al-Budai, 
Al-Faha, Al-Majaz 1, Al-Mansura, Al-Nahda Sharjah Areas, Al-Tawoon, Bank Street – Rolla, Beach Road - till ladis club, Bu Danig, 

Buhairah Corniche, Dasman, Dubai Bypass Road, Eliash, Falah Camp, Halwan Suburb, Hydra Village - Kurfakhan area, Industrial Area, Industrial Area 1-14, Industrial Area-15, Industrial Area-17, Jamal Abdul Naser Street, Jubail, 
Khalid Port, Khalidiya, Manakh, Margab, 

Maysaloon, Mualah, Mughaidir Suburb, Mujerah, Muwafjah, Muwailih Commercial, Naba, Nahilak, Naseriya, Qulaya, Rahmanya, Rifa - Corniche RD, Saif Zone, Sajjah Area, Samnan, Shargan, Sharjah Airport Area, Sharjah Cricket Stadium, Sharjah University, Sharjah Investment Center, Subkha, Suwhain, Um Tarrsfa, Turrfana, Wasit Suburb.

All areas before Ajman Border.

2 Hour Delivery is available from Saturday to Thursday for orders placed between 10 am and 7.00 pm. The service is not available on Fridays or Government holidays.

Credit card orders additional verification is required. Delivery will be done only after validation is done.

Bank Transfer orders are not included for the 2 hour Delivery.

Confirmed delivery locations are only considered for 2 hour delivery, if customer changes the location after the product is out for delivery these orders are not valid for 2 hour delivery.

Pre-Orders are not Eligible for 2 Hour delivery.

 The service can be utilized only in the following specified service centers (NOTE: SAMSUNG devices are priority serviced only where specified in below list).