Pick up Repair &  Delivery T&Cs

Drum roll please. Because this makes us excited. Not just because we’re the only ones who offer this service, but because you’re the ones who benefit. What is it? We’ll pick up your phone, fix it and bring it back to you. No charge. And take a bow. Applicable for devices purchased in axiom retail outlets and axiom e-store.

Priority Repair

It’s a stressful affair when your mobile device has issues. Our priority service allows you to jump the queue and hand it over to our care. Expect VIP treatment, as our technicians do their best to return your fixed device within 24 hours. If not, we’ll give your money back.

Mobile Security

They say ‘you can never be too safe’. Android users probably can though. Our Mobile Security gives you 12 months of serious software protection that prevents your device from being hacked, malware programs and your private information from being wrongly used. It also allows you to wipe the data in case your phone gets lost or stolen. As always, we’ve got you covered. Our axiom staff will be happy to assist you.

60 Seconds Data Transfer T&Cs

Axiom will transfer your contacts from your old phone to your new phone in 60 seconds and this service can also be used when possible to transfer user data.

• The length of the transfer may vary depending on the amount of data on your old phone. The length can also vary depending on which operating systems are installed on the old phone and new phone.
• The data transfer is compatible with most popular mobile brands; however, there might be some exceptions.
• Data Transfer depends on software availability of both old and new handset.
• The customer needs to provide the proof of purchase “Invoice” and the warranty should be valid, not expired or cancelled due to infractions of warranty terms.
• axiom guarantees that the data transfer process is a defect-free process; however axiom cannot be held responsible in case data is lost due to technical issues related to the condition of the old handset.
• In the unlikely event of data loss – at that is purely due to error form our side - while transferring data or during certain repair – a compensation of 50% discount ( with maximum value of 200AED) of any my candy accessories shall be offered

    *Conditions apply.

Standby Phone

• It’s a value added service applicable within the warranty period for the handsets purchased from axiom showrooms.
• Standby phone is not mandatory to be the same model and brand of the customer’s handset or to be compatible with all Sim Card Sizes.
• This service is available when submitting the handsets for repair in axiom main service centers.
• Delivery request of repaired handsets is not allowed so long as the customer has a standby phone in his possession.
• Standby phones are not available in axiom retail stores or service points; it’s available only in axiom main service centers.
• Customers shall return the standby phone in the same working conditions when taken from the service center.
• This service is not available for out of warranty handsets.
• Axiom may at its absolute discretion charge the customer for the lost standby phone.

0% Installment Scheme

Have your eye on the latest gadget but it’s a little over budget? Never fear, you can seriously still get it. We offer affordable monthly payments for up to a year at 0% interest. We wouldn't have it any other way. Applicable for devices purchased in axiom retail outlets and axiom online store.Know More

Trade In

Have you and your old phone grown apart? We'll take it off your hands and give you a discount on your new phone. Upgrading, seriously simplified. Applicable for devices purchased from axiom stores. How it works.

Price Protection Guarantee

You must get the best price. We insist on it. If you buy a device from us, and our store price drops within five days of purchase, we’ll give you a credit note that covers the difference*. Seriously. Applicable for devices purchased in axiom retail outlets. Conditions apply.

2 Hour Delivery

Can’t pick up your new device at the store? You don't have to. With axiom 2 hour phone delivery you can choose your new device online, pay for it and voila, your brand new device is on the way. What's more, it’ll be at your doorstep in 2 hours or less. Conditions apply.

Damage Protection

It happens to everyone: you drop your phone and the screen breaks. Or the poor thing just gives up on you altogether. Sign up for our Damage Protection, and we’ll fix your phone ASAP. If it’s beyond repair, you’ll get a refund. A one-time fee gets you 12 months of coverage and complete peace of mind. Conditions apply.